Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund, exchange or store credit. Please see below for more information on our return policy.
RETURNS
All returns must be within 21 days of the purchase date. All returned items must be in new and unused condition, with all original tags, labels attached and packaging.
RETURN PROCESS
To return an item please use this form to contact us to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging and include your proof of purchase / the return form provided and mail your return to the following address:
OTTO Keys
PO Box 190096
Boise ID 83719
Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.
REFUNDS
After receiving your return and inspecting the condition of your item, we will process your return or exchange. If a returned item is found to be in a condition that can not be restocked, the customer can then choose to have the item returned back to them. If so the customer will be responsible for shipping charges for the return. No refund will be issued. Please allow at least 3-4 days from the receipt of your item to process your return or exchange. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.
Please Note
- All returns are subject to inspection and a restocking fee of 25%.
- Original shipping charges are non-refundable.
- You are responsible for return shipping charges unless noted otherwise.
QUESTIONS
If you have any questions concerning our return policy, please CLICK HERE